Help & FAQ
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Yes. TriageDesk is fully HIPAA compliant and SOC 2 Type II certified. All patient data is encrypted at rest and in transit, access is role-based, and we maintain a signed BAA with every customer.
TriageDesk integrates with Epic, Cerner, MEDITECH, Allscripts, and athenahealth via HL7 FHIR and ADT interfaces. Our integration team handles configuration and testing during onboarding.
Most single-facility deployments go live within 6–8 weeks, including EHR integration, protocol configuration, and staff training. Multi-facility rollouts are phased over 3–6 months.
No. TriageDesk augments clinical decision-making by providing AI-assisted acuity recommendations. Every score is surfaced for nurse review and can be overridden. The goal is consistency and speed, not replacement.
Yes. TriageDesk supports configurable clinical rulesets aligned to your facility
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