Prioritize patients with clinical-grade AI triage
Assess symptoms, score acuity, and route patients to the right care pathway in seconds — backed by EHR data and evidence-based protocols.
How it works
From patient intake to care routing in four steps.
Patient Intake
Patients complete a guided symptom questionnaire on arrival — via kiosk, tablet, or mobile check-in.
AI Assessment
TriageDesk analyzes symptoms against clinical protocols and pulls relevant history from the connected EHR.
Acuity Assignment
An ESI-aligned acuity score is generated and flagged for nurse review, with supporting clinical rationale.
Care Routing
The patient is routed to the appropriate care pathway based on acuity, capacity, and facility protocols.
Clinical intelligence, built in
Every module is designed for the clinical workflow — from intake to routing.
AI Symptom Assessment
Patients describe symptoms through a guided intake flow. TriageDesk's clinical NLP engine interprets free-text and structured responses to build a real-time symptom profile.
Supports 2,000+ symptom presentationsAcuity Scoring Engine
Automatically assigns ESI-aligned acuity levels using patient-reported symptoms, vitals, and historical risk factors pulled from connected EHR systems.
97.3% concordance with physician scoringSmart Patient Routing
Routes patients to the appropriate care setting — ED bed, fast-track, urgent care, or telehealth — based on acuity, resource availability, and facility protocols.
Real-time capacity-aware routingEHR Integration
Connects with Epic, Cerner, MEDITECH, and other major EHR platforms via HL7 FHIR and ADT feeds to pull patient history, allergies, medications, and prior encounters.
Bi-directional data syncClinical Analytics Dashboard
Track triage volume, acuity distribution, wait times, routing outcomes, and provider workload across departments and facilities in real time.
Configurable reporting by facilityReal-time clinical visibility
Monitor triage performance, patient flow, and clinical outcomes across your facility.
Sepsis flagging accuracy improved 12% after last month's protocol update. Consider enabling the new pediatric respiratory screening module — early adopters report a 23% reduction in missed escalations.
Why TriageDesk
Purpose-built for clinical triage workflows, not retrofitted from general-purpose tools.
Reduced Wait Times
Faster triage decisions mean patients reach the right provider sooner, reducing ED boarding and left-without-being-seen rates.
Consistent Acuity Scoring
AI-assisted scoring reduces inter-rater variability and ensures every patient is assessed against the same evidence-based criteria.
High-Risk Flagging
Automatically identifies patients with sepsis indicators, cardiac risk factors, or other time-sensitive presentations for immediate escalation.
Operational Visibility
Real-time dashboards give charge nurses and department leads a clear view of patient flow, bottlenecks, and resource utilization.
Compliance & Audit Readiness
Every triage decision is logged with clinical rationale, timestamps, and provider actions — ready for quality review and regulatory audit.
Frequently asked questions
Common questions about implementation, compliance, and clinical workflows.
Is TriageDesk HIPAA compliant?
Yes. TriageDesk is fully HIPAA compliant and SOC 2 Type II certified. All patient data is encrypted at rest and in transit, access is role-based, and we maintain a signed BAA with every customer.
Which EHR systems does TriageDesk integrate with?
TriageDesk integrates with Epic, Cerner, MEDITECH, Allscripts, and athenahealth via HL7 FHIR and ADT interfaces. Our integration team handles configuration and testing during onboarding.
How long does implementation take?
Most single-facility deployments go live within 6–8 weeks, including EHR integration, protocol configuration, and staff training. Multi-facility rollouts are phased over 3–6 months.
Does TriageDesk replace triage nurses?
No. TriageDesk augments clinical decision-making by providing AI-assisted acuity recommendations. Every score is surfaced for nurse review and can be overridden. The goal is consistency and speed, not replacement.
Can we customize triage protocols?
Yes. TriageDesk supports configurable clinical rulesets aligned to your facility's protocols, patient populations, and departmental workflows. Our clinical team works with you during setup.
Plans for every facility size
From single-site clinics to enterprise health systems.
Enterprise
For large health systems, academic medical centers, and telehealth platforms
Ready to see how AI triage fits your facility?
Talk to our clinical team about implementation, EHR integration, and how TriageDesk can reduce wait times and improve patient outcomes at your facility.