AI-assisted triage that gets each patient to the right care, sooner
TriageDesk assesses symptoms at intake, recommends an acuity level for nurse review, and routes patients to the care setting that fits — using the history already in your EHR.
What is TriageDesk?
TriageDesk is a clinical triage and patient routing platform for hospitals and urgent care. It combines AI symptom assessment, ESI-aligned acuity scoring, and capacity-aware routing in one workflow that runs from the moment a patient checks in to the moment they reach a care setting.
Triage nurses use it to receive pre-scored patients with clinical rationale. Charge nurses and department leads use it to watch patient flow, and quality teams use it to review how acuity decisions were made. Emergency departments, urgent care networks, and telehealth providers each configure it around their own protocols.
Where triage breaks down
Front-door decisions are made fast, with incomplete information, under constant volume pressure.
Risk hidden in the waiting room
A patient with early sepsis or cardiac warning signs can look stable at the front desk and wait too long before anyone escalates.
Scores that vary by shift
Two experienced nurses can assign different acuity levels to the same presentation, and that variability compounds across shifts and sites.
Triage without the chart
Prior encounters, active medications, and allergies live in the EHR — often out of reach in the minutes when the triage decision is made.
Routing that ignores capacity
Low-acuity patients take ED beds while fast-track sits open, because placement decisions rarely see real-time availability across the department.
How TriageDesk helps
The pieces of a triage decision — symptoms, history, acuity, and placement — handled together.
AI symptom assessment
A guided intake flow captures structured answers and free text, and clinical NLP turns them into a symptom profile with onset, severity, and red-flag indicators.
ESI-aligned acuity scoring
Each patient receives an acuity recommendation built from symptoms, vitals, and EHR history, with a rationale summary the triage nurse can review or override.
High-risk flagging
Sepsis indicators, cardiac risk factors, and other time-sensitive presentations are flagged for immediate escalation instead of waiting their turn.
Capacity-aware routing
Patients are directed to an ED bed, fast-track, urgent care, or telehealth based on acuity, bed availability, provider workload, and your facility rules.
Bi-directional EHR integration
HL7 FHIR and ADT connections with Epic, Cerner, MEDITECH, Allscripts, and athenahealth pull history in and write scores and routing decisions back to the chart.
Clinical analytics and audit trail
Dashboards by facility, department, and shift show volume, acuity mix, and flow, while every decision is logged with rationale and timestamps for quality review.
How it works
From arrival to the right care pathway.
- 01
Patient intake
Patients answer a guided symptom questionnaire at a kiosk, on a tablet, through mobile check-in, or with a nurse at the desk.
- 02
AI assessment
TriageDesk interprets the responses against clinical protocols and pulls relevant history, medications, and allergies from the connected EHR.
- 03
Nurse-reviewed acuity
An ESI-aligned score and its supporting rationale are surfaced to the triage nurse, who confirms or overrides it.
- 04
Routing and documentation
The patient is routed to the right care pathway, and the score, rationale, and routing decision are written back to the patient chart.
Who it's for
Clinical and operational teams responsible for getting patients to care.
Emergency departments
Apply the same acuity criteria on every shift and surface deteriorating patients before they are lost in the queue.
Urgent care networks
Standardize triage protocols across locations and steer low-acuity visits away from overloaded emergency departments.
Telehealth providers
Pre-screen patients remotely and direct them to a virtual visit, urgent care, or the emergency department as their symptoms warrant.
Hospital operations teams
See patient flow, bottlenecks, and provider workload in real time to plan staffing and resolve congestion as it forms.
Product principles
What guides how TriageDesk supports clinical decisions.
Clinicians make the call
TriageDesk recommends; it never decides alone. Every acuity score goes to a nurse for review and can be overridden.
Every score shows its reasoning
Recommendations arrive with the symptoms, history, and risk factors behind them, so reviewers can check the logic instead of trusting a number.
Your protocols, not a generic one
Triage rulesets and routing rules are configured around each facility's protocols, patient populations, and departmental workflows.
Part of the systems you already run
Data flows to and from the EHR, and the platform connects with tools like Microsoft Teams and PagerDuty, so staff aren't juggling another silo.
Why TriageDesk?
- Symptom intake, acuity scoring, and routing handled in one connected workflow
- Consistent, evidence-based criteria applied to every patient on every shift
- Patient history from your EHR in front of the nurse at the moment of triage
- A logged rationale for each decision, ready for quality and regulatory review
- Plans that grow from a single clinic to multi-facility networks and large health systems
Bring consistent triage to your front door
Walk through intake, scoring, and routing with our team, and see how TriageDesk would work with your protocols and your EHR.